At Mirelle Atelier, your satisfaction and trust are important to us. We are committed to offering premium hair styling tools that meet our quality standards and provide a reliable shopping experience.
Mirelle Atelier is a premium hair styling brand operated by Berrys Healthcare Private Limited, a company registered in India.
We understand that sometimes a product may not meet your expectations, arrive damaged, or require additional assistance. Our Refund and Return Policy explains how you can request a return, report a product issue, and receive a refund when eligible.
We aim to make the process simple, transparent, and convenient while ensuring that every request is handled fairly.
Please read this policy carefully before making a purchase through our website, mirelleluxury.com.
2. Eligibility for Returns
Customers may request a return for eligible products purchased directly from our official website.
A return may be considered under the following circumstances:
The product received is damaged or defective.
The product delivered is different from the item ordered.
The product is missing essential components or accessories.
The product does not function as intended upon delivery.
The package contains an incorrect product.
The product has a manufacturing defect identified during the applicable return period.
All return requests are subject to verification and the conditions outlined in this policy, without limiting your rights under applicable consumer protection laws.
General Return Conditions
To qualify for a standard return, the following conditions may apply:
The product must have been purchased through mirelleluxury.com.
The return request must be submitted within the applicable return window.
The original invoice or proof of purchase must be available.
The product should include its original packaging, accessories, manuals, and other supplied items wherever reasonably possible.
The product must not have been damaged due to misuse, unauthorized modification, or improper handling.
The return must be approved after review of the request and relevant product information.
Where a product is defective, damaged upon delivery, or otherwise does not conform to applicable consumer rights, the absence of original packaging alone will not automatically determine the outcome of a claim.
3. Return Request Period
Customers should notify Mirelle Atelier of any product-related concerns as soon as possible after receiving their order.
Standard Return Window: [Insert confirmed number of days from delivery]
The return period begins on the date the product is delivered to the customer.
We recommend checking the product and its accessories promptly after delivery.
If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer support team with your order details and a description of the issue.
Requests made after the standard return window may be reviewed under the applicable Warranty Policy or relevant consumer protection requirements.
4. Products That May Not Be Eligible for Returns
To maintain product quality, safety, and hygiene, certain returns may be restricted.
A standard change-of-mind return may not be accepted in the following situations:
The product has been used extensively and is no longer in its original condition.
The product has been damaged due to improper use or handling.
The product has been modified or repaired by an unauthorized person.
Essential accessories or components are missing for reasons attributable to the customer.
The product was purchased from an unauthorized third-party seller.
The product was returned without following the communicated return procedure.
The request falls outside the applicable return period and does not qualify for another available remedy.
For personal grooming and electrical hair styling products, additional hygiene and safety conditions may apply to change-of-mind returns.
These restrictions do not override applicable legal rights relating to defective, damaged, misdescribed, or non-conforming products.
5. Damaged or Defective Products
At Mirelle Atelier, we take product quality seriously.
If your hair styling tool arrives damaged, defective, or is not functioning correctly, please contact our support team as soon as possible.
To help us review the issue, you may be asked to provide:
Order number
Customer name
Registered mobile number or email address
Product name and model
Description of the problem
Photographs or a short video showing the issue
Invoice or proof of purchase
Our team will review the information and may request additional details or arrange an inspection where necessary.
Depending on the circumstances and applicable law, an eligible claim may be resolved through a replacement, repair, refund, or another appropriate remedy.
Important: If an electrical hair styling tool shows signs of overheating, sparking, exposed wiring, or another potential safety defect, stop using it immediately, disconnect it from the power supply when safe to do so, and contact our support team.
6. Incorrect or Missing Products
If you receive an incorrect product or discover that an essential item is missing from your order, please contact our customer support team.
We may request photographs of the received product, packaging, shipping label, and available accessories to help verify the issue.
Once the concern has been reviewed, we will work toward an appropriate resolution, which may include:
Sending the correct product
Providing a missing accessory or component
Arranging collection of the incorrect product
Offering a replacement
Processing an eligible refund
We aim to resolve such issues fairly and with minimal inconvenience to customers.
7. How to Request a Return
We want the return process to be straightforward.
To submit a return request, please follow these steps.
Step 1. Contact Our Support Team
Contact Mirelle Atelier customer support through the official website or designated support email.
Include your order number, contact details, and reason for requesting a return.
Step 2. Share Product Information
Provide relevant photographs, videos, or other information requested by our team to help us understand the concern.
Step 3. Return Request Review
Our support team will review the request and check whether the product qualifies for a return, replacement, warranty service, or another available remedy.
Step 4. Return Instructions
If a physical return is required, we will provide instructions regarding packaging, collection, or the applicable return shipping process.
Please do not send products to our business address without receiving return instructions.
Step 5. Product Verification
Once the returned product is received, we may inspect it to verify the reported issue and confirm the appropriate resolution.
Step 6. Refund or Replacement
Following approval, we will arrange the applicable refund, replacement, repair, or other remedy and communicate the next steps.
8. Return Shipping and Pickup
Return shipping arrangements may depend on the reason for the return, delivery location, and availability of courier services.
Returns Due to Damage or Defects
Where a return is accepted because of a verified manufacturing defect, incorrect product, or damage attributable to us or our delivery partners, Mirelle Atelier will arrange an appropriate return process without imposing improper return costs on the customer.
Other Eligible Returns
For other accepted returns, shipping or pickup charges may apply if permitted under the applicable terms and law.
Any applicable charges should be communicated before the return is arranged.
Courier Pickup Availability
Pickup services may not be available in every location. Where pickup is unavailable, our support team will provide alternative return instructions.
Customers should use the return method communicated by our team and retain shipping proof where applicable.
9. Refund Eligibility
Refunds may be approved when a product qualifies for a refund under this policy or applicable law.
Examples may include:
A verified defective product for which a refund is the appropriate remedy.
An incorrect product that cannot be suitably replaced.
An eligible return accepted under the standard return conditions.
A confirmed order that cannot be fulfilled.
A prepaid order cancelled before dispatch, where cancellation is permitted.
Another situation in which a refund is required under applicable consumer protection law.
Refund approval may depend on the nature of the issue, supporting information, product inspection where appropriate, and applicable customer rights.
10. Refund Processing and Timelines
Once a refund is approved, we will initiate the refund through the appropriate payment channel.
Refund Initiation Timeline: 7 Days
The time required for the refunded amount to appear in your account may depend on the payment method, payment gateway, and financial institution.
Refunds will generally be processed to the original payment method where technically possible and legally appropriate.
If a refund cannot be processed through the original method, our team may contact you to arrange a suitable alternative.
We will communicate refund status and any relevant transaction reference where available.
Refunds will be processed within applicable legal timelines, regardless of any longer estimate stated in this policy.
11. Refunds for Prepaid Orders
For purchases made using supported online payment methods, approved refunds will generally be initiated through the original payment channel.
This may include:
Credit cards
Debit cards
UPI
Net banking
Supported digital wallets
Other payment methods available at checkout
Actual credit timelines depend on the payment service provider and the customer’s bank or financial institution.
If the payment has been deducted but the order was not successfully created, please contact our support team with the transaction reference so we can investigate.
12. Refunds for Cash on Delivery Orders
If Cash on Delivery is offered on our website, approved refunds for such orders may require an alternative refund method.
Customers may be asked to provide appropriate bank account or other supported payment details through a secure channel.
We will use this information only for processing the refund and any related verification or legal requirements.
Note: This section applies only if Cash on Delivery is available as a payment option.
13. Product Exchanges and Replacements
Mirelle Atelier may offer replacements for eligible products that arrive damaged, defective, incorrect, or incomplete.
A replacement is subject to product availability and the nature of the verified issue.
If the same product is unavailable, we will communicate suitable options, which may include a refund or another remedy consistent with applicable law.
Requests to exchange a product solely because of a change in preference may be subject to separate eligibility conditions.
A replacement product may be inspected or tested before dispatch where appropriate.
14. Returns for Used Hair Styling Tools
Hair styling tools are electrical personal grooming products that require careful handling.
For hygiene, product safety, and quality assurance, change-of-mind returns of used products may be restricted.
However, if a product develops a manufacturing defect, arrives damaged, or fails to meet applicable quality or description requirements, the customer may still be entitled to an appropriate remedy.
We will review such concerns in accordance with the product’s warranty terms and applicable consumer protection laws.
Customers should follow the supplied usage instructions and safety precautions when operating hair styling tools.
15. Warranty Claims and Returns
Returns and warranty claims are handled under related but distinct processes.
A return generally concerns an eligible purchase within the applicable return period.
A warranty claim generally concerns a covered product issue arising during the stated warranty period.
If your product develops an issue after the standard return window, you may be eligible for support under the Mirelle Atelier Warranty Policy.
Warranty remedies may include repair, replacement, or another resolution depending on the warranty terms, the nature of the issue, and applicable law.
Please refer to our Warranty Policy for details about warranty registration, coverage, exclusions, and claims.
16. Order Cancellations
If you wish to cancel an order, please contact our support team as soon as possible.
Cancellation requests may be accepted before the order has been dispatched, depending on its processing status and the applicable cancellation terms.
If an order has already been dispatched, it may need to be handled through the relevant return process.
Approved refunds for prepaid cancellations will be processed using the applicable refund procedure.
For complete information, please refer to our Cancellation Policy.
17. Promotional Offers and Discounted Products
Products purchased during promotional campaigns, seasonal sales, or special offers may be subject to specific offer terms.
Any additional conditions will be communicated through the relevant product page, promotional offer, or checkout information.
Discounted products are not automatically excluded from remedies for defects, incorrect delivery, or other issues protected by applicable consumer law.
Where a refund is appropriate, the amount will generally reflect the amount actually paid for the relevant product, subject to applicable law and the circumstances of the order.
18. Purchases Made Through Third Party Marketplaces
This Refund and Returns Policy primarily applies to purchases made directly through mirelleluxury.com.
If you purchase Mirelle Atelier products through an authorized third-party marketplace or retailer, the applicable return process may be administered through that seller or platform.
Customers should review the marketplace’s return procedures and contact the relevant seller for assistance.
Nothing in this section is intended to remove rights available under applicable law or any valid manufacturer warranty.
19. Return Request Rejections
A return request may be declined where it does not meet the applicable eligibility conditions and no separate legal remedy applies.
Examples may include:
Damage caused by misuse or unauthorized repair.
A change-of-mind request outside the permitted return period.
A product purchased from an unrelated or unauthorized seller where the requested remedy is not our responsibility.
A request that cannot be reasonably verified after appropriate review.
A product that does not meet clearly communicated conditions for an optional return.
Where a request is declined, we aim to explain the reason and provide information about any available alternative support options.
Customers may contact our support team if they believe their request was assessed incorrectly.
20. Customer Responsibilities
To help us process returns and refunds efficiently, we request customers to:
Provide accurate order and contact details.
Report product issues promptly.
Follow the product’s usage and safety instructions.
Provide reasonable supporting information where requested.
Package products safely when a return is arranged.
Include supplied accessories and documentation where reasonably possible.
Follow the return instructions provided by our support team.
Avoid sending products without authorization or instructions.
These responsibilities help us investigate concerns and provide appropriate assistance without limiting statutory consumer rights.
21. Consumer Rights
Mirelle Atelier is committed to treating customers fairly and following applicable Indian consumer protection requirements.
This policy is intended to explain our return and refund procedures and does not exclude, restrict, or override any rights or remedies that customers may have under applicable law.
Where there is a conflict between this policy and mandatory legal requirements, the applicable legal requirements will prevail.
22. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our products, business operations, customer service processes, or applicable legal requirements.
Any changes will be published on this page along with the revised Last Updated date.
Changes will not be applied retrospectively in a way that unlawfully reduces rights associated with purchases already made.
We encourage customers to review the policy before placing an order.
23. Contact Us
If you have questions about returns, refunds, replacements, or product-related concerns, please contact Mirelle Atelier through our official support channels.
Brand Name: Mirelle Atelier (Mirelle Luxury)
Legal Business Name: Berrys Healthcare Private Limited
